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Troubleshooting

Troubleshooting Web-Based Apps like Rosetta Stone & Aplia

Clearing  cookies and cache has been known to help load site content from Rosetta Stone and Aplia

There are times when a website will not load correctly, web images do not appear as they should  or a site just stops working.  A quick fix is to do a clean up in your web browser.

Continue reading “Troubleshooting Web-Based Apps like Rosetta Stone & Aplia”

Adding Hardware Devices to the BA Network

Adding “Devices” such as:

 AppleTV Roku Android Device Wii
PS3 Kindle Smart TV  ChromeCast
XBox E-Readers Wireless Printer

Send an email to helpdesk@brewsteracademy.org with the following information:

  1. The STA###, FAC###, STU### or FAM### of the person registering the device.
  2. The type of device: AppleTV, Kindle, Wireless Printer, etc.
  3. The device‘s hardware address.
    The hardware (or MAC) address of a network device looks like a series of 12 letters and numbers, usually with colons or dashs between them.

    For example:    01:23:45:67:9A     or        AB-CD-E1-23-45

    Some devices will have its hardware address printed on the outside of the device. Others will need to be plugged in and turned on so you can look it up in the device’s menu. Your device‘s manual should have instructions for finding the hardware address.
  4. The name of your building – dorm or residence.
  5. If you’re a student registering a gaming device we need your CLP and advisor to send an email with permission to alicia_childers@brewsteracademy.org

Mac 101: Zapping the P-RAM

  1. Shut down your machine. Yes, all the way down, not sleep or logging out 🙂
  2. Press the power button and then press command-option-p-r immediately…
    pram-reset-graphic
  3. Release the keys after you hear three startup chimes and then your Mac will reboot normally.

What Is PRAM (Parameter RAM)?

PRAM (Parameter RAM) is the memory that stores default settings for the nitty gritty details of your Mac. It contains stuff like the alarm clock setting, mouse scaling, start up disk, virtual memory and speaker volume among other things. Resetting the core data to its default is a great way to restore things to way they are supposed to be.

Displaying Mac Laptop, iPad, or iPhone to an AppleTV

Switching inputs on the classroom projector

Projector Inputs on Remote

Mac Laptop

If your Mac supports AirPlay Mirroring, an AirPlay Mirroring menu appears in the top menu. Turn on mirroring by clicking on the AirPlay icon: Airplay icon and then selecting the room number where you want to connect.

AppleTV Connections

To turn off AirPlay Mirroring, select “Disconnect AirPlay Display”

Airplay disconnect

iPad or iPhone with iOS7 & iOS8

You need an iPad 2 or later or an iPhone 4S or later

  1. Swipe up from the bottom of your screen to access Control Center and press the AirPlay icon.
    Airplay on iOS
  2. Tap the name of the AppleTV you wish to connect to and slide Mirroring to ‘on’.
    Airplay on iOS 2
  3. Slide Mirroring to ‘off’ to disconnect.

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