Clearing  cookies and cache has been known to help load site content from Rosetta Stone and Aplia

There are times when a website will not load correctly, web images do not appear as they should  or a site just stops working.  A quick fix is to do a clean up in your web browser.

Follow these steps for the browser you use:

Google Chrome

  1. Open Google Chrome
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  2. Click on the Chrome Menu bar in the upper right hand corner of your screen to open Chrome Preferences.
    2 chrom pref
  3. Click “More tools” and select “Clear Browsing Data”3 clear browsing data
  4. Choose to Obliterate data (From the Beginning of Time) – We recommend checking ALL of the check boxes except “Passwords”
    Chrome - reset data
  5. Click “Clear Browsing Data” (This may take several minutes)
  6. Quit Chrome and Reopen

 Safari

  1. Open Safari
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  2. Click on Safari in menu bar
  3. Select PreferencesScreen Shot 2016-02-04 at 10.15.55 AM.png
  4. Click on the Privacy Tab  > select Remove All Website Data…Privacy remove data .png
  5. In the dialog box Click Remove Now         Screen Shot 2016-02-04 at 10.45.22 AM.png
  6. Quit Safari and Restart

 

Firefox

  1. Open Firefox
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  2. Click on the Firefox Menu bar in the upper right hand corner of your screen to open preferences.
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  3. Click on Preferences

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4.  In Preferences Select “Privacy”

privacy 4 icon.png

 

 

 

 

 

 

 

 

 

 

 

5.  In Privacy Click “Clear your recent history”                                                                                               clear history 5PM

6.  Check all the boxes and change time range to “Today” in the dialog box that opens.
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7.  Click “Clear Now”
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8.  Quit Firefox and reopen it