Clearing  cookies and cache has been known to help load site content from Rosetta Stone and Aplia

There are times when a website will not load correctly, web images do not appear as they should  or a site just stops working.  A quick fix is to do a clean up in your web browser.

Follow these steps for the browser you use:

Google Chrome

  1. Open Google Chrome
    Screen Shot 2015-02-12 at 10.33.55 AM
  2. Click on the Chrome Menu bar in the upper right hand corner of your screen to open Chrome Preferences.
    2 chrom pref
  3. Click “More tools” and select “Clear Browsing Data”3 clear browsing data
  4. Choose to Obliterate data (From the Beginning of Time) – We recommend checking ALL of the check boxes except “Passwords”
    Chrome - reset data
  5. Click “Clear Browsing Data” (This may take several minutes)
  6. Quit Chrome and Reopen


  1. Open Safari
    Screen Shot 2015-02-12 at 10.34.16 AM
  2. Click on Safari in menu bar
  3. Select PreferencesScreen Shot 2016-02-04 at 10.15.55 AM.png
  4. Click on the Privacy Tab  > select Remove All Website Data…Privacy remove data .png
  5. In the dialog box Click Remove Now         Screen Shot 2016-02-04 at 10.45.22 AM.png
  6. Quit Safari and Restart



  1. Open Firefox
    Screen Shot 2015-02-12 at 10.34.09 AM
  2. Click on the Firefox Menu bar in the upper right hand corner of your screen to open preferences.
    Screen Shot 2015-02-17 at 9.26.17 AM
  3. Click on Preferences

firefox 3 pref iconM.png







4.  In Preferences Select “Privacy”

privacy 4 icon.png












5.  In Privacy Click “Clear your recent history”                                                                                               clear history 5PM

6.  Check all the boxes and change time range to “Today” in the dialog box that opens.
Screen Shot 2015-02-17 at 1.07.25 PM

7.  Click “Clear Now”
Screen Shot 2015-02-17 at 9.28.24 AM

8.  Quit Firefox and reopen it